PIE - St. Pete-Clearwater International PIE - St. Pete-Clearwater International

Q&A

 Airlines & Check-in

 Q - What time should I arrive at the airport for my flight?

 Please arrive 2 hours prior to departure time for US flights and 3 hours ahead for international flights. Check with your airline for more information.

Q- Where do I get tickets, check-in, greet an arriving passenger?

 Ticketing and Check-in are in the east end of the concourse.  For greeting, check flight arriving gate for further directions – Gates 2-6 are at the east end of terminal at the base of stairs.  Gates 7-10 passengers exit into bag claim.

 Q- Where does (Allegiant, etc.) fly to? What days do they fly?

 Click here for our Airlines & Destination page-

http://www.fly2pie.com/flights-airlines/airlines-destinations

For information on schedules, check the airline website or click on Monthly Flight Schedule.

 Q – What can I take on the plane?

 Signs are adjacent to screening check-in showing prohibited items or on the TSA website at

http://www.tsa.gov

 Q- Can I buy my ticket at the airport?

 Each airline has limited hours to transact ticket purchases. For Allegiant, to purchase tickets at the airport, the Allegiant Ticket Counter will only be open the following hours:  Monday and Friday 5:00-7:00 PM, and Saturday 2:00 - 4:00 PM. Allegiant’s phone number is 702.505.8888. A representative is available 24/7.

 Arrivals & Baggage Claim

 Can I go to the gate to meet arriving passengers?

 Generally no, these are secured areas. Airlines can authorize a gate pass for a parent picking up an unaccompanied minor or for others that may need additional assistance.

 Q- Where will my luggage come out?

 One of the lighted display signs above the 4 baggage belts in Baggage Claim will indicate the arriving airline and flight. 

 Q – Where can I pick up my pet (shipped on the plane)?

 The airline ground handler will walk your pet crate into baggage claim and deliver it directly to you.
 
Disabled Passenger Info

 Q – How can I get a wheelchair and assistance to the plane or off the plane? Q- What service is available for disabled passenger assistance?

 Wheelchairs and assistance are available from the airlines at St. Pete-Clearwater International Airport. Additionally, a passenger may consider requesting a gate pass from the airline for a passenger’s companion to assist them. St. Pete-Clearwater International Airport does not have Sky Caps or Valets and cannot be responsible for assisting disabled passengers.  Please visit

www.dot.gov/airconsumer/disability

 Q- What ground transportation services are available for wheelchair transport without an advanced reservation?

Wheelchair transport without a reservation may be available by contacting Wheelchair Transport Service at 727-586-2811.

 Airport Terminal  -See Airport Terminal Map

http://www.fly2pie.com/passenger-information/terminal-map

 Note:  Outer Concourse refers to the hallway that is closest to the outside sidewalks and runs all the way from the east end at Ticketing A to the west end Bag Claim Facility. The Inner Concourse runs just inside the outer concourse from Ticketing A to Ticketing B/Gates 7-10 entrance only.

 Q – Where are the restrooms? 

 Public restrooms are shown on the map located at the west end of bag claim, closest to bag belt 4 and in Ticketing A, next to the Gate 2-6 entryway.  There is also a public restroom on the second floor adjacent to the Sam Adams Bar and Grille.  Additional restrooms are available to passengers when in the departure gate areas.

 Q- Where are payphones?  

 Pay phones are located at the west end of bag claim and in the outer concourse by Ticketing A and by the West Elevator.

 Q- Where are ATMS’s?

 ATM’s are located at the end of bag claim and in the outer concourse by Ticketing A.

 Q Where are the gift shops, restaurants?

 A gift shop is located between Ticketing A and B for the general public and for ticketed passengers in the gate areas post-security.   The Sam Adams Bar and Grille is located on the second floor above the main airport entrance by Ticketing A.  Additional food and beverage service is available in the  secured gate area.

The Tampa Bay Café and Bar is located post security in the Departure Gate 2-6 passenger hold rooms.  Shell Key Café, in Departure Gates 7-10, offers fresh coffee, pastries, breakfast/deli sandwiches, and salads. Beer, wine, and liquor are also available.

 Q – Where is a mailbox? 

 There is an outgoing mailbox located in the stairwell across from the public telephones in the outer concourse.  The wood door is marked “US Mail Drop”.   A full service post office is located across Roosevelt Blvd. in the Airport Business Park.

 Q – Are there electrical outlets in the terminal that I can use to charge my phone, laptop?

 There are charging stations in Departure Gates 2-6.  There are additional electrical outlets throughout the terminal that may be used if not in use. 

   Passenger Info and Services at the airport

 Q – Can I get something to eat after I go through the security screening check point?
Yes, First Class Concessions operates a café post-security.

  Q- What are the hours of Rental Cars, Restaurant, Gift Shop, Parking?

  The Rental Car offices are open 7 days per week beginning 30 minutes prior to the first scheduled flight and 30 minutes after the last scheduled flight.

  The restaurant operates around flight schedules; open 1 hour and 30 minutes before the first airline departure and 30 minutes after the last scheduled airline arrival.  Best efforts are made to accommodate delays. 

  The Gift Shop is open 1 hour and 30 minutes before each scheduled departing flight until the flight boards.

  The parking cashier booths are open 1 hour prior to the first airline departure and 1 hour and 30 minutes after the last arrival or 15 minutes after the Terminal Building is closed. 

  Q -What are the hours of Airport Administration, Operations/Lost & Found?

 The airport administration and operations office are open Monday – Friday from 8:00 AM – 5:00 PM with the exception of County Holidays.

  Q – Where do I go for lost and found?

  If your item was left on the plane, contact the airlines.  Allegiant Lost and Found can be reached by calling (866)719-3910 or go to www.chargerback.com.

  For all other items, contact Airport Operations at (727)453-7817 and leave a message describing the item, your name, and phone number.  The Operations Office Room 229 is located upstairs in the West Wing of the terminal (use West Elevator) and is open from 8:00 AM- 5:00 PM Monday - Friday.  Items not claimed within a reasonable amount of time are donated to charity.

  Q – Is the airport terminal building open all night?

  No, it closes after the last flight arrives and opens 2 hours prior to the first departure in the morning.  (Note: The airfield is open 24/7.)

  Q- Where can I get change?

 There are no change machines in the airport.  You may request change at either the gift shops or restaurant.

  Q – Where can I exchange money? 

  Customers will need to contact a local bank or Florida Currency Exchange 727-474-3775 or 813-786-5119; the closest is located in Countryside Mall, Clearwater.

  Q – Where do I get a refund for the vending machines?

  At the restaurant (2nd floor east end of terminal).  Smarte Cartes have a toll free number to contact for refunds listed on the Smarte Carte vending machine.

  Q – Is there Wi-Fi access at the airport?

  Yes, free Wi-Fi is available, identified as “Public Access”.  A wireless use policy appears which must be accepted and is followed by a five question survey. 

  Transportation & Parking

  Q- Where are the taxis, shuttles, limos, hotel courtesy vans?

  Directly out the west side of bag claim is the ground transportation hub.

  Q – Where is Dollar Rental Car?  

  Dollar/Thrifty is off-site and offers a convenience shuttle to pick you up. They can be reached at 727-573-1507.

  Q – Are there shuttle services available; are they on site all the time, etc.?

  Supershuttle is often available and on-site for arriving flights, located in the ground transportation lot west of bag claim. To assure availability, call ahead and make a reservation (727-572-1111). For hotel shuttles, contact the hotel directly.

  Q – Do you have shuttle service to Tampa Intl Airport?

  No cabs and shuttles are available in our ground transportation lot.

  Q – May I leave my car at the curbside for a few minutes to pick up bags, check flight arrival, assist a passenger, etc.?

  No, vehicles may not be left unattended at any time.  It will be ticketed and possibly impounded for security reasons.

  Q- What if I lose my parking lot ticket?

 The policy is to charge the maximum daily rate for a lost ticket.  If the passenger tells the attendant of the lost ticket, the amount owed can be estimated.  The attendant may ask to view the airline ticket information. The parking attendant records tag numbers nightly and can determine if overnight parking was used. Republic Parking can be reached at 727-536-5311.

  Q– Is the parking lot secure?

  Republic Parking checks the airport parking lots while on duty.  A sheriff’s deputy is on duty 24 hours/7 days a week at the terminal and periodically checks the parking lotPlease read the exclusion of liability on the rear of your parking lot ticket.

  Q – Can I use credit or debit cards to pay for parking?

  Yes, all major credit cards are accepted, as well as cash, and Visa and MasterCard Debit Cards. 

  Q – Where is the Economy/Remote parking lot? When is it open?  Does the shuttle only go to the remote lot?  Is it free?

  The Economy/Remote parking lot (located directly across Roosevelt Blvd. – look for the orange awning). A free shuttle serves the economy/remote lots. The shuttle runs continually during flight operation times, and picks up passengers directly outside of the west side of bag claim at the ground transportation hub. In addition, Remote Lot #2 (on Fairfield Drive) is open only when needed. See parking map for more information.

  Visitor Info and Directions - Click here for Directions, Maps

 Q –Are there any motels around the airport? 

  Yes – go to the airport website under Visiting St. Pete-Clearwater and click on the Hotels Near The Airport page.

  Q- Do you have visitor info at the airport?

  Yes, the airport has a Visitor Information Booth in Baggage Claim stocked with local information, maps, and guides.  It is staffed part-time by airport volunteers. Our website includes valuable information about our area – click on Visiting St. Pete-Clearwater.

  Q- How far is it to (St. Pete Beach, Clearwater Beach, etc.)?

  See Directions page for maps and directions.  St. Pete-Clearwater International is the closest airport to all Pinellas beaches.

  Q- How do I get to Sarasota, Ft. Myers, etc.?

   Visit our Directions page on the website.

  Q- Where is Sheltair, Signature, Coast Guard, etc.

  Click here for airport property map.  Several businesses are located on the road to the right as you exit the airport at the traffic light location, including Sheltair, Coast Guard.  Signature is located directly across from the Tower, as is National Aviation Academy. Signature Flight Support can be reached at 727-531-1441. Sheltair can be reached at 727-530-3453.

 Q - What is the physical address of the airport?

 14700 Terminal Blvd.   Suite 221 (for mailing), Clearwater, Fl 33762

 For a GPS, use 14501 Roosevelt Blvd, Clearwater FL 33762 or Lat: 27.906774, Lon: -82.69

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Contact.

St. Pete-Clearwater International Airport
Suite 221
14700 Terminal Blvd.
Clearwater, Florida 33762
(727) 453-7800
info@fly2pie.com