Airlines & Check-in
Q: What time should I arrive at the airport for my flight?
Allegiant's website states "Allegiant recommends arriving at the airport at least two (2) hours prior to scheduled flight departure. Please plan accordingly so that you are checked in for your flight, through airport security, and at the boarding gate at least one hour before scheduled flight departure. Passengers with checked baggage must check in at the airport ticket counter at least one hour before flight departure."
Suncountry’s website states “When traveling on Sun Country flights please remember to check-in as early as possible for your flight. Flights are available for in-person check-in 2 hours prior to departure at all designated Sun Country locations. Passengers should arrive at the airport 2-3 hours prior to scheduled departure with proper identification to allow for check-in requirements and security processing. All Sun Country ticket locations will be closed for check-in 45 minutes prior to the scheduled departure time. On the day of travel, all passengers must be checked in either at the airport ticket counter, kiosk or through the Sun Country Airlines website and be available for passenger boarding at the departure gate at least 30 minutes (Domestic flights) or 60 minutes (International flights) prior to scheduled departure. Failure to do so will subject the reservation(s) to cancellation.
From Sunwing's website: "Check-in times: Check-in opens 3 hours prior to scheduled departure, Check-in closes 60 minutes prior to departure for all flights from all airports in all countries. Latest time at the gate for boarding is 30 minutes prior to departure. We want to ensure your flight departs on schedule so it is important that you check-in and board the aircraft on time."
Q: Where do I get tickets, check in, and greet an arriving passenger?
Ticketing and check-in are in the east end of the concourse. For greeting, check flight arriving gate for further directions - Gates 2-6 are at the east end of the terminal, at the base of the stairs. Gates 7-10, passengers exit into the baggage claim.
Q: Can I buy my ticket at the airport?
Each airline has limited hours to transact ticket purchases. For Allegiant, to purchase tickets, the Allegiant ticket counter will only be open from 5:00-7:00 PM on Monday, 5:00-7:00 PM on Friday, and 2:00-4:00 PM on Saturday.
Q: What is the advantage of printing my boarding pass?
It will save you money and time checking in. However, even if you check in online it is recommended passengers arrive at the airport two hours before scheduled flight departure.
Q: Where does (Allegiant, etc.) fly to? What days do they fly?
Click here for our Airlines & Destination page or our Route Map. For information on schedules, check the airline website or click here to check out our Monthly Flight Schedule.
Q: What can I take on the plane?
Signs are adjacent to screening check-in showing prohibited items or on the TSA website at www.tsa.gov
Q: Can I bring a carry-on bag and a purse onto the aircraft?
Yes, each passenger may bring one carry-on bag (check airline for charges) and one personal item. The carry-on must not exceed the maximum carry-on bag size. The carry-on bag must be placed in the overhead compartment or under the seat.
Q: What are the size requirements of a carry-on?
Items stored in the overhead bin must not exceed 22" X 9" X 14".
Q: What do I have to do to assist an elderly person to the aircraft?
Most airlines will give you a gate pass which allows non-ticketed individuals to accompany ticketed passengers past security to the gate. Contact your airline.
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Arrivals & Baggage Claim
Q: Can I go to the gate to meet arriving passengers?
Generally no, these are secured areas. The airline can authorize access for a parent picking up an unaccompanied minor or for others that may need additional assistance. Gate passes are issued by the airline.
Q: Where will my luggage come out?
One of the lighted display signs above the four-bag belts in the baggage claim will indicate the arriving airline and flight.
Q: Where can I pick up my pet (shipped on the plane)?
The airline ground handler will walk your pet crate into the baggage claim and deliver it directly to you. ▲ Back To Top ▲
Q: What is an Exit Lane Portal? How does it work? Why does PIE have them?
Exit Lane Portals are located at the exit from Gates 7-10 only. They allow passengers to exit the secured area while preventing unauthorized individuals from entering the area. When you enter the portal, the doors will close behind you. After securely closed, the doors to bag claim will open. There are overrides in the event of an emergency. The portals eliminate the need for security personnel to staff the exit lane; a cost savings. The exit lane portals provide a technology that eliminates the need for staffing; all secured area exit lane must either be staffed or have this "anti pass back" technology.
Disabled Passenger Info
Q: How can I get a wheelchair and assistance to the plane or off the plane? What service is available for disabled passenger assistance?
Wheelchairs and assistance are available through the airlines only at St. Pete-Clearwater International Airport. Specific information concerning the airline's requirements is listed below. Additionally, a passenger may consider requesting a gate pass from the airline for a passenger's companion to assist them. Please note, St. Pete-Clearwater International Airport does not have airport escort services or valets and, therefore, is not responsible for the assistance of disabled passengers.
The airport does not provide assistance; all assistance for disabled passengers is provided through the airline per the following regulation. For more information, visit www.dot.gov/airconsumer/disability.
UNITED STATES OF AMERICA DEPARTMENT OF TRANSPORTATION OFFICE OF AVIATION ENFORCEMENT AND PROCEEDINGS/ WASHINGTON, DC/ May 13, 2009/ Answers to Frequently Asked Questions Concerning Air Travel of People with Disabilities Under the Amended Air Carrier Access Act Regulation Section 382.7 - Applicability
"Where should assistance begin in moving from the terminal entrance (or a vehicle drop-off point adjacent to the entrance) through the airport to the gate for a departing flight? Where should assistance end in moving from the gate to the terminal entrance (or a vehicle pick-up point adjacent to the entrance) after an arriving flight? Define the terms "terminal entrance" and "vehicle drop-off point adjacent to the entrance."
"A passenger with a disability is entitled to assistance, on request, in moving from the curb at the entrance to the airport terminal from which his/her flight is operating, through the airport and to his/her aircraft seat for departure and from his/her aircraft seat to the curb at the entrance to the airport terminal upon arrival. 'Terminal entrance' refers to the area where passengers can directly enter a terminal after arriving by ground transportation, which could include by automobile or other means of public transportation, such as by bus, train, or subway. It does not include parking garages or car rental areas adjacent to an airport terminal. 'Vehicle drop-off point' refers to the location where ground transportation vehicles are permitted to drop off individuals at the curb or other immediate entrance to an airport terminal.
Passengers arriving at a terminal entrance where an airline has no employees (neither its own nor contractors on its behalf) at the curbside or other vehicle drop-off point (e.g., a subway walkway directly connecting the subway facility to an airport terminal entrance) are responsible for entering the terminal (or having an individual do so on his or her behalf) to request assistance from his or her airline." ▲ Back To Top ▲
For the Airport Terminal Map, Click here
Note: Outer concourse refers to the hallway that is closest to the outside sidewalks and runs all the way from the east end at Ticketing A to the west end at the baggage claim facility. The inner concourse runs just inside the outer concourse from Ticketing A to Ticketing B/Gates 7-10 entrance only.
Q: Where are the restrooms?
Public restrooms are located at the west end of the baggage claim, closest to bag belt 4 and in Ticketing A, next to the Gate 2-6 entryway. There is also a public restroom on the second floor, adjacent to the Sam Adams Bar and Grille. Additional restrooms are available to passengers when in the secured hold rooms.
Q: Where are ATMs?
ATMs are located at the end of the baggage claim and in the outer concourse by Ticketing A.
Q: Where are the gift shops and restaurants?
A gift shop is located between Ticketing A and B for the general public and for ticketed passengers in the secure hold rooms. Sam Adams Bar and Grille is located on the second floor, above the main airport entrance by Ticketing A. Additional food and beverage service is available in the secured hold rooms.
Q: Where is a mailbox?
There is an outgoing mailbox located in the stairwell across from the public telephones in the outer concourse, just east of the vending machines and Ticketing B. The wood door is marked "US Mail Drop". A full-service post office is located across Roosevelt Blvd. in the Airport Business Park.
Q: Are there electrical outlets in the terminal that I can use to charge my phone and laptop?
There are charging stations in the passenger hold rooms. There are additional electrical outlets throughout the terminal that may be used if not in use. ▲ Back To Top ▲
Passenger Info and Services at the airport
Q: Can I get something to eat after I go through the security screening check point?
Yes, First Class Concessions operates a café post security.
Q: Can I bring a snack/food onto the aircraft?
You can bring dry goods in your carry-on. All food must go through the X-ray machine and must be wrapped or in a container. Any type of sauce that is above the permitted 3.4oz allowance should be in your checked bag. For details please see: http://www.tsa.gov/traveler-information/traveling-food-or-gifts.
Q: Can I bring a beverage like a bottle of water onto the aircraft?
Yes, after you have cleared security you may purchase bottled water at Tampa Bay Café or Shell Key Café.
Q: What are the hours of rental cars, restaurants, gift shop, parking?
The rental car offices are open 7 days per week, beginning 30 minutes prior to the first scheduled flight and ending 30 minutes after the last scheduled flight.
The restaurant operates around flight schedules; open 1 hour and 30 minutes before the first airline departure and 30 minutes after the last scheduled airline arrival. Best efforts are made to accommodate delays.
The gift shop is open 1 hour and 30 minutes before each scheduled departing flight, until the flight boards.
The parking cashier booths are open 1 hour prior to the first airline departure and 1 hour and 30 minutes after the last arrival or 15 minutes after the terminal building is closed.
Q: What are the hours of airport administration, operations/lost & found?
The airport administration and operations offices are open Monday - Friday, from 8:00 AM - 5:00 PM, with the exception of county holidays.
Q: Where do I go for the lost and found?
If your item was left on the plane, contact the airline. For all other items, contact Airport Operations at (727) 453-7817(727) 453-7817 and leave a message describing the item, your name, and a phone number to reach you. The Operations Office, room 229, is located upstairs in the west wing of the terminal (use west elevator) and is open from 8:00 AM - 5:00 PM, Monday - Friday. Items found are kept for a period of time in the Operations Office and then donated to charity.
Q: Is the airport open all night?
No—it closes after the last flight arrives and opens 2 hours prior to the first departure in the morning. (Note: The airfield is open all night.)
Q: Where can I get change?
There are no change machines in the airport; however vending machines make change. You may request change at either the gift shops or the restaurant.
Q: Where can I exchange money?
Customers will need to contact a local bank or Florida Currency Exchange, (727) 474-3775(727) 474-3775 or (813) 786-5119(813) 786-5119; the closest is located in Countryside Mall, Clearwater.
Q: Where do I get a refund for the vending machine?
At the restaurant (2nd floor, east end of terminal). Smarte Cartes have a toll-free number to contact for refunds listed on the Smarte Carte vending machine.
Q: Is there Wi-Fi access at the airport?
Yes, free Wi-Fi is available, identified as "Public Access." A wireless use policy appears, which must be accepted and is followed by a five-question survey. This may be bypassed by entering 11111 as the zip code and selecting bypass. Our Wi-Fi works best with Microsoft Internet Explorer as the browser. ▲ Back To Top ▲
Transportation & Parking
Q: Where are the taxis, shuttles, limos, and hotel courtesy vans?
Directly out the west side of the baggage claim is the ground transportation hub.
Q: If I arrive late at night will taxis be available at the airport?
There should be taxi’s available when there are late arrivals, as they are aware of scheduled arrivals. For a list of taxi and shuttle services with contact information, please see the “Ground Transportation” section of the website.
Q: Where is Dollar Rental Car? Thrifty? Economy?
Dollar and Thrifty are off-site and offers a convenience shuttle to pick you up. You may use the freestanding phone attached to the Airport Info kiosk located between bag belt 1 and 2 to contact Dollar/Thrifty. For Economy, contact 1-877-326-7368.
Q: Are there shuttle services available; are they on site all the time, etc.?
The Supershuttle is available and on-site for arriving flights, located in the ground transportation lot west of the baggage claim. For hotel shuttles, contact the hotel directly.
Q: Do you have shuttle service to Tampa Int'l Airport?
No designated service. Cabs and shuttles are available in our ground transportation lot.
Q: Can I pull up to the curb and wait to pick up someone arriving?
Yes, however, you must stay with your vehicle.
Q: May I leave my car at the curbside for a few minutes to pick up bags, check flight arrival, assist a passenger, etc.?
No, vehicles may not be left unattended at any time. It will be ticketed and possibly impounded for security reasons.
Q: What if I lose my parking ticket?
The policy is to charge the maximum daily rate for a lost ticket. If the passenger tells the attendant of the lost ticket, the amount owed can be estimated. The attendant may ask to view the airline ticket information. The parking attendant records tag numbers nightly and can determine if overnight parking was used.
Q: Is the parking lot secure?
Republic Parking checks the airport parking lots while on duty. A sheriff's deputy is on duty 24 hours a day/7 days a week at the terminal and periodically checks the parking lot.
Please note the following disclaimer is printed on the parking tickets -
IMPORTANT NOTICE-EXCLUSION OF LIABILITY
"This ticket is a license to use one vehicle parking space. Acceptance of this ticket constitutes an agreement that the owners and operators of this lot shall not be responsible for the loss or damage to the vehicle, its accessories or contents resulting from theft, vandalism, fire or any other cause. No employee of the owner or operator can change this agreement. If the holder does not agree to these conditions, they may immediately exit this lot at no charge."
Q: Can I use credit or debit cards to pay for parking?
Yes, all major credit cards are accepted, as well as Visa and MasterCard debit cards.
Q: Where is the remote parking lot? When is it open? Does the shuttle only go to the remote lot? Is it free?
The remote parking lot (located directly across Roosevelt Blvd. - look for the orange awning) is only open as needed when short and long-term lots become full. The shuttle only serves the remote lot and is free; the remote shuttle runs continually during flight operation times. The shuttle picks up arriving passengers directly outside of the west side of the baggage claim at the ground transportation hub. ▲ Back To Top ▲
Visitor Info and Directions
Click here for Directions, Maps
Q: Are there any motels around the airport?
Yes - go to the airport website under Visiting St. Pete-Clearwater and click on the Hotels Near The Airport page.
Q: Do you have visitor info at the airport?
Yes, the airport has a Visitor Information Booth in the baggage claim stocked with local information, maps and guides. It is staffed part time by airport volunteers to assist you. Our website includes valuable information about our area - click on Visiting St. Pete-Clearwater.
Q: How far is it to (St. Pete Beach, Clearwater Beach, etc.)?
See Directions page for maps and directions. St. Pete-Clearwater International is the closest airport to all Pinellas beaches.
Q: How do I get to Sarasota, Ft. Myers, etc.?
Visit our Directions page on the website.
Q: Where is Sheltair, Signature, Coast Guard, etc.?
Airport property map coming soon. Several businesses, including Sheltair and Coast Guard, are located on the road, to the right, as you exit the airport at the traffic light location. Signature is located directly across from the tower, as is National Aviation Academy.
Q: What is the physical address of the airport?
St. Pete-Clearwater International Airport
14700 Terminal Blvd.
Suite 221 (for mailing)
Clearwater, FL 33762
GPS locator 14501 Roosevelt Blvd, Clearwater FL
Q: How can I find out about employment opportunities at the airport?
The airport is a Pinellas County Government Office. The job hotline for the county is 727.464.3367. For employment with the airlines, contact the airline directly. ▲ Back To Top ▲